Using Text Relay
If you're using a textphone (sometimes called a Minicom) or you're calling someone from a standard telephone and think the person at the other end may have a textphone, Text Relay will connect you. It's a fully automated service so, when required, relay assistants provide a text-to-voice and voice-to-text translation service.
If you're making a call from a textphone, Text Relay will take care of your call, so you can communicate with the person you're calling.
Dial 18001 + number
Dial 18000 for EMERGENCY calls
If you're making a call from a telephone and you think the person you're calling may answer the call using a textphone, Text Relay will allow you to communicate.
Dial 18002 + number
Calls are charged at your telecommunications provider's standard rates. You may also be able to get a refund from your provider for the text part of your call.
You can use Text Relay with a textphone, telephone, mobile, or use your PC as a textphone.
In addition to Text Relay, there are lots of other ways to stay in touch. Find out more about text messaging, email, instant messaging and more.
An estimated half a million people in the UK are unable to use a standard telephone so widening your customer base to include them makes excellent business sense.