Text Relay call charges

There's no extra charge for using the Text Relay service. Calls are charged at your telecommunications provider's standard call rates.

Text and voice calls

Calling a UK landline, UK mobile, or international number should not cost you any more per minute via Text Relay, than it would for a voice telephone call – although it may take longer.

Because calls from a textphone can take longer, your telecommunications provider should offer a refund on textphone calls.

Refunds on calls from textphones

Due to the nature of Text Relay calls and typing speed, they can take longer than a voice call. For this reason, if you're deaf, hearing impaired or speech impaired, you should be able to get a refund for the text part of your calls. Please contact your provider for more details.

Test Relay Assist calls

Text Relay Assist calls are charged at your telecommunications provider’s standard rate for calls to 0870 numbers. Contact your provider for pricing details.

Support and advice

FAQs

Still got questions? We're sure you'll find the answers in our FAQs section.

Downloads

Download user guides and find out how to turn your PC into a textphone.

Useful links

Industry related links.

British Sign Language videos

All of our BSL video guides, in one place.

BSL Video – Text relay call charges (1.44)

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Important Numbers

To make a call: dial 18001 + number

Emergency calls: dial 18000

Support & advice

Where can I get a textphone?

Download the Text Relay user guide

Latest news

New research project about text relay services | 17 Aug 2010

Ofcom are asking people to have their say by taking part in their new research project about the future of text relay and other services for people who are deaf, hard of hearing or with speech difficulties.

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